Field Technical Manager (Bilingual English/Korean) (Lansing, MI)
$90,000–$120,000 year
On-site · Lansing, Michigan, United States
Job Summary
This role acts as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies. Responsibilities include managing information flow for escalated service cases, handling sensitive proprietary information, facilitating knowledge transfer, conducting regular factory visits, and supporting customer companies through troubleshooting and training. The position requires a strong technical background, excellent communication skills, and the ability to analyze and develop processes for efficiency. Professional development of field technical specialists and expert-level product support to internal and external customers are also key duties.
Required Qualifications
- Bachelors Degree
- 5+ years experience in the automation field or in a technical support role or in site management including operation and safety
- Bilingual in English and Korean
- Ability to troubleshoot in depth service issues
- Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
- Ability to communicate ideas and describe problems and solutions
- Self-starter with the ability to work independently and within a team
Desired Qualifications
- Excellent communication skills
- Interpersonal skills to interact effectively with diverse client groups
- Proficient computer skills, such as Excel and PowerPoint
- Planning, organization, analytical and decision making skills
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