Field Tech Solutions & Support Cons II
$70,320–$70,320 year
On-siteCharleston, West Virginia, United States
Job Summary
Develop relationships with financial advisors and network office leadership to understand business objectives and support needs. Assist teams in utilizing Northwestern Mutual's technology tools effectively, demonstrating enhancements to client experiences and productivity. Provide advanced project consultation on technology needs, remodels, and office buildouts to enhance customer experience. Manage escalations and project management for enterprise technology implementations, including communication with local and corporate leadership. Collect feedback from advisors to relay to Home Office, ensuring solutions meet user needs. Handle vendor management for third-party technology solutions and facilitate training on best practices. Support the identification of inefficiencies by suggesting simple technology applications to improve advisor practices.
Required Qualifications
- 100% onsite availability in Charleston, WV (25302)
- Bachelor's degree in business or related field, or equivalent experience
- Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry
- Experience coaching and training professionals
- Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
- Ability to build and maintain relationships
- Proven ability to consult and drive measurable improvements in an outcome-based model
- Demonstrated ability to lead and facilitate groups of people
- Travel may be required based on supported offices
- This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Desired Qualifications
- Technology support experience preferred
- Ability to understand sales-focused software technology and its benefits
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.