Field Support Technician - Perdiem-2
$57,782–$77,750 year
On-siteWeymouth, Massachusetts, United States
Weymouth, Massachusetts, United StatesOn-sitePart Time$57,782–$77,750 yearLarge
Part TimeLarge
Job Summary
Manage on-site desktop support requests at South Shore Health locations, resolving break-fix issues and executing moves, adds, and changes as directed. Fully document all work and resolutions in the ticketing system while maintaining current CMDB inventory data. Assess service requests to resolve or escalate workflow impacts, communicate with end users to extract necessary information, and drive down open ticket volumes. Monitor the field service queue, determine escalation needs, and participate in on-call coverage. Order IT equipment and spares as required.
Required Qualifications
- Associate's degree or technical certification in computer science, Information Technology or other technical field
- 1-3 years of Desktop support experience
- Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting
- Proven skills in the support of various desktop and mobile device platforms
- Experience with support and maintenance of Windows-based desktop operating systems (Windows 7/10)
- Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)
- Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues
- Flexible team player with ability to complete tasks as assigned
- Willingness to continue technical and professional development in line with Desktop Support functions
- Personal transportation for local travel between SSHS sites
- Ability to modify work schedule as business requirements change
- Willingness to continue technical and professional development in line with Desktop Support functions
Desired Qualifications
- Microsoft certification or experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.