Field Support Technician
$50,000–$60,000 year
On-site · Downers Grove, Illinois, United States
Job Summary
On-site technical support across hardware, software, and network environments for client sites; travel to client locations is required; when not deployed onsite, provide remote troubleshooting and service-desk support, document troubleshooting steps and communicate status clearly to clients; responsibilities include triaging issues, escalating to senior engineering teams as needed, and maintaining professional communication with clients while ensuring timely resolution; proficiency with Windows, Microsoft 365, AD, TCP/IP, DNS, DHCP, VoIP, printers, and wireless networks, plus familiarity with cybersecurity practices.
Required Qualifications
- Minimum of high school diploma required
- 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
- Proficiency with Windows operating systems, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, common business applications, printers, VoIP systems, and wireless networks
- Basic understanding of cybersecurity best practices and awareness of common threats
- Strong organizational and time management skills with the ability to handle multiple priorities simultaneously
- Excellent verbal and written communication skills with a customer-focused mindset
- Ability to occasionally lift and transport IT equipment up to 50 lbs.
- Valid driver's license and reliable personal vehicle required
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