Field Support Specialist
$31,200–$41,600 year
On-siteBurleson, Texas, United States
Job Summary
Assist an entire state with loan applications, call volume flows, and other processes within the Field Support Program. Provide excellent customer service by answering phone inquiries, addressing product availability questions, and servicing past due accounts per company policies. Complete daily call routes, perform skip-tracing on select accounts, and update borrower records during every customer contact. Process loan applications for approval or denial, post payments via various methods, and prepare loan documents for closing on current renewals. Balance assigned cash drawers daily, prepare branch deposits, and securely transport operating cash and interim deposits to and from the bank in accordance with Company policies. Maintain daily delinquency reports, complete weekly progress reports, and assist with monthly and yearly branch operating standards. Perform additional duties assigned by the Branch Manager, including following the Former Borrower paid out program daily and sending credit denial letters within 30 days.
Required Qualifications
- Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank
- Must possess and maintain a valid driver's license and vehicle insurance as required to perform assigned duties
- High school diploma, preferably with a college level degree, or equivalent work experience
- Must be licensed or have the ability to obtain licensing to sell insurance products
- Must be able to demonstrate self-confidence and organizational skills
- Must be able to work well with a team and be able to communicate effectively with colleagues and customers
- Must have basic computer skills
- Must communicate clearly and professionally in person, by phone, and electronically
- Must be able to lift 30 pounds
- Must be able to perform computer work, handle documents, and communicate information effectively
- Must be able to adapt, collaborate, and multitask in a fast-paced environment with shifting priorities and deadlines
- Must be available for occasional extended hours or weekend work
- Must be available for occasional local travel to off-site locations
- Must be available for regular in-person attendance during scheduled work hours
Desired Qualifications
- College level degree
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