Field Support Officer
On-siteDar es Salaam, Dar es Salaam Region, Tanzania
Job Summary
Answer telephone calls, emails, and in-person enquiries to obtain Distributor information and process orders via all communication channels. Resolve queries within eight hours, prepare DSO adjustments, and provide product information using approved literature. Maintain communication equipment, complete call logs, validate account balances, and manage stock returns. Put through qualification orders, request cheque corrections, and attend training to update job knowledge. Assist with Sales Team meetings, conventions, and training events as required. Work flexi hours to suit Business Operating Hours, including weekends and additional hours.
Required Qualifications
- Form Six / ACSEE or higher
- Previous customer-service experience
- Good command of English, both verbal and written
- Relevant computer literacy essential — Excel, Word, etc.
- Must be detail-oriented
- Efficient time management and the ability to handle concurrent deadline pressure
- Excellent planning, organising and communication skills
- Must be dependable and conscientious
- Emotional intelligence and maturity
- Active listening skills
- Strong problem analysis and problem-solving ability
- Customer relations and service orientation
- Work flexi hours to suit the Business Operating Hours and attend certain events which may include working over weekends and additional hours
Desired Qualifications
- Administrative experience
- Relevant tertiary qualification (Diploma in Business Administration, Customer Service, or related field)
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