Field Support Engineer
$60,000–$80,000 year
On-site · Houston, Texas, United States
Job Summary
Deploy, install, and commission Paladin drone systems at customer sites, ensuring operational and safety requirements; participate in an on-call rotation for 24/7 reliability; diagnose and resolve hardware/software/networking issues; support customer training and best practices; collect logs/diagnostics for root-cause analysis; collaborate with Engineering, Product, and Customer Success to improve deployments and reliability; document field issues and resolutions; travel frequently across the U.S. to support deployments and escalations.
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent hands-on experience)
- 2+ years of experience in field engineering, technical support, systems engineering, or similar roles
- Strong troubleshooting skills across hardware, software, and networking systems
- Experience working with Linux-based systems or embedded platforms
- Comfortable working in customer-facing, mission-critical environments
- Strong communication skills with a calm, professional demeanor under pressure
- Ability to travel frequently and work flexible hours when needed
- Valid driver’s license
- FAA Part 107 certification (or willingness to obtain)
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