Field Support Associate
On-siteIslamabad, Islamabad, Pakistan
Job Summary
Manage and resolve support tickets for CRM platforms including Salesforce, ZoomInfo, and Quip while troubleshooting issues and coordinating escalations. Ensure system integrations and data flows maintain accuracy and reliability across connected applications. Provide platform administration, user support, and operational maintenance to maximize system performance and adoption. Develop training materials, documentation, and knowledge articles while delivering user training to drive technology adoption. Collaborate with cross-functional teams to align technology solutions with business objectives and identify process improvement opportunities.
Required Qualifications
- Experience supporting enterprise CRM platforms (such as Salesforce, HubSpot, or Microsoft Dynamics) and business applications
- Strong understanding of CRM systems, data management, and integration processes within SaaS environments
- Proven analytical and problem-solving skills with ability to investigate and resolve complex technical issues
- Excellent communication skills with demonstrated ability to collaborate effectively across global teams and stakeholders
- Strong organizational and time-management capabilities with experience handling multiple responsibilities simultaneously
Desired Qualifications
- CRM certification (such as Salesforce Administrator, HubSpot, or Microsoft Dynamics certifications)
- Experience working within Agile methodologies and project management frameworks
- Knowledge of data governance practices and data quality management processes
- Experience supporting integrated technology ecosystems and enterprise SaaS platform administration
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