Field Support Analyst I
On-siteSan Juan, San Juan, Puerto Rico
San Juan, San Juan, Puerto RicoOn-siteFull TimeAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Install, configure, maintain, and repair desktop, laptop, and peripheral hardware while diagnosing and resolving software issues in a field-based environment. Perform advanced troubleshooting on Windows 10/11 and Microsoft Office 365 systems, evaluate technical incidents, and provide basic user training for new installations. Maintain documentation of issues and resolutions to ensure timely incident resolution. This role requires an Associate degree in IT or equivalent experience, Dell Hardware Certification, and availability for on-site work Monday through Friday from 8:00 AM to 5:00 PM in San Juan PR.
Required Qualifications
- Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
- Minimum of 1 year of experience supporting PCs and operating systems
- Dell Hardware Certification
- Experience working with desktop technologies and IT support environments
- Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM
- Strong knowledge of Windows operating systems (Windows 10/11)
- Proficiency in Microsoft Office 365
- Advanced troubleshooting of desktop/laptop hardware and peripherals
- Experience supporting mobile devices
- Understanding of hardware components and system configurations
- Strong problem-solving and analytical thinking
- Effective communication skills (technical and non-technical users)
- Customer service orientation
- Time management and ability to prioritize tasks
- Adaptability in a field-based work environment
- Ability to work independently and within a team
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