Field Support Analyst
On-siteForest Park, Georgia, United States
Job Summary
Coordinate billing activities for Lighting and Smart Services Business Unit accounts to ensure accurate and timely invoicing for unregulated, governmental, and regulated customers. Establish new accounts, apply rate/rider combinations, and reconcile data with engineering and sales teams. Conduct periodic audits, resolve customer disputes, and support collections for past-due invoices while maintaining accurate documentation in CSS and Power Services Database. Review new contracts for quality control, analyze billing results against commercial contracts and tariffs, and perform monthly compliance validations. Assist internal customers with service questions and support the sales team to enhance customer value.
Required Qualifications
- Bachelors' Degree preferred
- Demonstrated technical expertise
- Experience in complex rates, processes and/or billing applications
- Extensive CSS knowledge
- High degree of proficiency in advanced desktop applications (Excel, Access)
- Customer Service / Marketing-Sales experience
- Working knowledge of the following policies and procedures
- Customer Service Standards
- Electric Service Rates and Tariffs for Commercial and Industrial Customers
- Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions
- C&I and Governmental Distribution Construction contracts, terms, and conditions
- C&I and Governmental Forestry Services contracts, terms, and conditions
- Concepts of business compliance and controls
- General knowledge of databases
- Demonstrated analytical and problem-solving ability
- Demonstrated technical aptitude and technical innovation
- Personal Leadership
- Ability to work with less direct supervision
- Support a challenging, fast-paced work environment
- Makes sound decisions
- Strong interpersonal and organizational skills
- Relationship and Team Builder at all levels
Desired Qualifications
- Bachelors' Degree preferred
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