Field Supervisor - Service
On-siteTampa, Florida, United States
Job Summary
Conduct regular field visits, ride-alongs, and safety inspections to coach technicians on service procedures, diagnostics, and customer communication. Serve as the primary technical escalation resource for troubleshooting, complex repairs, and system startup while auditing work quality and documentation accuracy. Lead safety compliance through toolbox talks, incident investigations, and PPE verification, and manage technician performance via evaluations and development plans. Resolve customer service concerns, support account retention, and coordinate with dispatch and operations teams to optimize labor planning and workload distribution.
Required Qualifications
- Strong understanding of commercial HVAC, plumbing, mechanical systems, and service operations
- Knowledge of preventive maintenance, demand service, and field labor management
- Understanding of safety regulations and compliance requirements
- Familiarity with service ERP, dispatching, mobile field applications, and reporting systems
- Minimum 7 years of commercial service experience
- Demonstrated success in customer-facing service operations
- Strong leadership and coaching skills
- Excellent troubleshooting abilities
- Effective conflict resolution skills
- Strong written and verbal communication
- Strong organizational skills
- Ability to motivate and develop others
- Sound business judgment
- Customer-focused mindset
- Ability to manage multiple priorities simultaneously
Desired Qualifications
- Minimum 2 years of supervisory, lead technician, or management experience
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