Field Solutions Architect
On-siteCharlotte, North Carolina, United States
Job Summary
Own end-to-end technical sales strategy for complex opportunities, from discovery and solution design through validation and close support. Engage directly with enterprise customers and partners to understand operational challenges, architect practical solutions for visibility and automation, and execute Proof of Concept engagements. Demonstrate AI-driven use cases and leverage hands-on scripting to create prototypes that validate technical fit and business value. Serve as a trusted advisor throughout the sales cycle, moving from whiteboarding to troubleshooting in customer environments while capturing field insights to influence product direction. Maintain deep expertise across observability, hybrid IT, and automation while representing the company at industry events with up to 50% travel across the United States.
Required Qualifications
- 4+ years of experience in technical pre-sales, solutions engineering, solutions architecture, technology consulting, software engineering, or a related role, or an equivalent combination of education and experience
- 3+ years in a dedicated customer-facing technical pre-sales, solutions engineering, solutions architecture, forward-deployed, or technical consulting role, ideally within a software vendor, cloud, cybersecurity, infrastructure, observability, or systems integrator environment
- Proven experience owning the technical strategy for complex sales opportunities from discovery through validation and close support
- Strong hands-on scripting and automation experience using one or more of Python, PowerShell, Bash, or API-based integrations
- Strong understanding of observability, IT operations, infrastructure monitoring, hybrid IT, automation, incident response, or related operational technologies
- Working knowledge of AI-focused technology trends and the ability to translate them into practical use cases for IT operations, observability, automation, or customer workflows
- Demonstrated ability to work directly with customers in ambiguous environments, moving from problem discovery to prototype, validation, and solution refinement
- Strong blend of technical depth, sales acumen, and customer engagement skills, with the ability to lead both executive-level conversations and detailed technical workshops
- Strong oral and written communication and presentation skills, with the ability to explain complex technical topics in clear business and technical terms
- Experience with cloud platforms such as AWS and Azure, including IaaS, PaaS, SaaS, and hybrid or distributed architectures
- Strong analytical, reasoning, and troubleshooting skills, with the ability to navigate complex customer environments and technical challenges
- Self-starter with a curious mindset, capable of learning complex technologies quickly and independently managing a portfolio of strategic engagements
- Demonstrated ability to build credibility across customer teams, sales teams, and internal product or engineering stakeholders
- Bachelor's degree in Business, Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience
- Must be able to travel up to 50% across the United States
Desired Qualifications
- Experience supporting enterprise or strategic customers across the US market
- Experience in observability, infrastructure monitoring, network monitoring, cloud operations, ITSM, automation, or incident response platforms
- Experience responding to RFI, RFP, and RFx processes
- Familiarity with competitive solutions in observability, IT operations, automation, AI-enabled operations, or IT management
- Experience working in roles that bridge customer engagement, technical implementation, and product feedback loops
- Experience with modern automation, orchestration, infrastructure-as-code, or workflow tooling
- Relevant certifications such as AWS, Azure, Kubernetes, networking, security, automation, or SolarWinds certifications
- Experience mentoring or coaching technical peers, sellers, or partners
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