Field Services Trainer
On-sitePhoenix, Arizona, United States
Job Summary
Deliver instructor-led classroom, virtual, and field-based training programs for newly hired Field Service personnel, covering ACIS, SCR, DPF, electrical, control, instrumentation, commissioning, preventive maintenance, and troubleshooting methodologies. Conduct practical demonstrations, reinforce proper tool and diagnostic equipment use, and promote standardized work practices across all regions. Coach technicians during field assignments, provide structured developmental feedback, and mentor developing technicians to support their progression through qualification and certification requirements. Maintain accurate training records, attendance documentation, and continuous improvement of training materials while ensuring compliance with safety policies and PPE standards.
Required Qualifications
- 5+ years of Field Service, commissioning, troubleshooting, or technical support experience
- Demonstrated ability to independently deliver technical training programs
- Recognized technical resource within assigned specialty areas
- Prior experience mentoring technicians and supporting qualification activities
- Ability to develop or improve training materials and practical exercises
- Proven troubleshooting and root cause analysis capabilities
- Good communication and presentation skills
- Ability to coach and mentor technicians under guidance
- Demonstrated proficiency in assigned systems and work processes
- Able to travel extensively
- Working knowledge of Electrical systems
- Working knowledge of Instrumentation
- Working knowledge of Controls platforms
- Working knowledge of Service procedures
- Working knowledge of Field documentation requirements
Desired Qualifications
- 8+ years of Field Service, commissioning, troubleshooting, and technical support experience
- Advanced expertise across multiple product lines and technical disciplines
- Recognized subject matter expert within the organization
- Demonstrated ability to lead large-scale training initiatives
- Extensive experience developing curriculum, qualification standards, and technical content
- Ability to support advanced troubleshooting, product improvements, and technical escalations
- Capable of influencing training strategy and organizational development initiatives
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