Field Services Technician
On-siteDes Moines, Iowa, United States
Job Summary
Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment. Route and secure cabling, mount optical network terminals, and configure routers, Wi-Fi systems, and connected devices to ensure optimal performance. Troubleshoot connectivity issues, verify signal levels and service speeds using approved testing tools, and educate customers on equipment operation and troubleshooting. Document installation details and test results in company systems and Microsoft 365 tools while maintaining clean work areas. Operate company vehicles safely and participate in on-call rotations and travel assignments throughout the United States.
Required Qualifications
- High school diploma or equivalent (GED)
- Valid driver's license with acceptable driving record
- Ability to work in customer homes and business environments while maintaining professionalism
- Ability to safely use ladders, hand tools, and basic power tools
- Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps
- Must be able to lift and carry up to 75 lbs
- Must be able to climb ladders and work safely at heights
- Must be able to work in confined spaces such as attics, crawlspaces, and equipment areas
- Must be able to bend, kneel, reach, and stand frequently
- Must be available for flexible hours, including evenings or weekends
- Must be able to travel extensively between service locations
- Must be able to perform multi-day travel assignments
- Must be able to work outdoors in varying weather conditions
- Must be able to participate in on-call rotations
- Must be able to maintain reliable attendance
Desired Qualifications
- Experience installing residential or commercial internet, cable, or telecommunications services
- Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment
- Experience with in-home or business low-voltage or structured cabling
- Customer-facing field service experience
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