Field Services Technician
On-siteSingapore, Singapore or Central, Louisiana, United States
Job Summary
Provide service and customer support during scheduled field visits or dispatches, assisting with on-site installation, repair, maintenance, and testing of payment terminals. Perform basic troubleshooting, diagnostics, and checks under guidance while following assigned schedules and tying daily tasks to planned workflows. Prepare service reports, update documentation, and adhere to safety guidelines and standard operating processes. Cooperate with senior technicians, refer complex cases to team leads, and build professional relationships with customers through clear communication. Work flexible shifts including evenings, weekends, or public holidays, performing duties in outdoor and varying weather conditions.
Required Qualifications
- Minimum ITE / GCE 'N' Level or equivalent
- Willingness to participate in training before hire and on-the-job
- Interest in technical field work and a willingness to learn hands-on skills
- Able to follow instructions, schedules, and work processes
- Able to work independently under guidance and as part of a team
- Basic IT and networking knowledge or interest, preferably with electronic equipment
- Comfortable with basic documentation and reporting
- Proficient in spoken and written English
- Attention to detail and awareness of safety guidelines
- Willingness to work flexible shifts, including evenings, weekends, or public holidays when required
- Able to perform field duties in outdoor and varying weather
Desired Qualifications
- Class 3 driving license is an advantage
- Familiarity with Singapore roads and locations is an advantage
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