Field Services Specialist
Remote · Australia
Job Summary
Field Service Technical Specialist at Geotab delivering technical support and quality assurance across the installation and field services ecosystem. Responsibilities include providing design input to the New Product team, conducting site visits for telemetry projects and pilot programs, performing installation audits, creating and maintaining installer certification programs, developing technical documentation and installation guides, supporting customers and resellers with technical specifications and data requirements, performing live installations for demonstrations or training, producing installation videos/photos with the Learning & Development team, and traveling up to 60% for field work. Candidates must be highly organized, detail-oriented, and able to collaborate with Product, R&D, resellers, customers, and installation partners while driving continuous improvement across processes and systems.
Required Qualifications
- Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required; specialization in electronics, industrial management, or a related field highly valued
- 3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent
- Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces
- Experience with hardware/software integration, database systems, and data set analysis required
- Knowledge of database systems and analyzing data sets
- Experience managing 3rd party contractor relationships and outstanding customer service skills
- Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools
- Knowledge of communications systems & networks (Cellular, GPS, serial data)
- Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides)
- Frequent travel required — ability to travel up to 60% of the time
- Passport required and ability to travel internationally
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.