Field Services Rep
$41,080–$59,800 year
On-siteLong Island City, New York, United States
Job Summary
Oversee preparation and shipment of materials, ensuring proper labeling and organization. Identify reprocessable items and recommend cost-saving opportunities. Provide on-site support, addressing workflow issues and assisting with process improvements. Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions. Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness. Support training initiatives using digital tools and reporting platforms to share performance insights. This role requires a current valid driver's license, vehicle insurance, and ability to travel up to 80% of the time. Work includes regular lifting of at least 30 lbs and extended or on-call hours as business needs dictate.
Required Qualifications
- High school diploma or equivalent
- Current valid driver's license
- Vehicle insurance
- Clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report)
- Ability to travel in own vehicle to designated facility if within driving distance
- Credentialing/hospital certification to access assigned facilities
- At least 1 year of experience in a hospital or operating room setting
- Experience communicating technical information to non-technical audiences
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
- Experience accomplishing tasks in an optimum order based on time, importance or other criteria
- Ability to lift at least 30 lbs
- Ability to work on extended and/or 'odd' or 'on call' hours as business needs dictate
- Ability to travel up to 80% of the time for business purposes (within state and out of state)
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