Field Services Network Manager
On-siteLouisville, Kentucky, United States
Job Summary
Own network performance for Field Service operations by executing and reinforcing operating standards, performance management systems, and execution discipline across the network. Drive consistent execution of field service work against planned service schedules through manager-level leaders, ensuring customer commitments are met and operational risks are addressed proactively. Lead implementation of field service processes, operating rhythms, and operational initiatives to drive consistent and standardized execution while establishing common operating practices that reduce variability and improve service reliability. Ensure safety, compliance, and quality expectations are embedded into field operations through standard work, leadership routines, and performance management systems. Identify recurring execution gaps and partners with network leaders to improve process adherence, operational consistency, and customer outcomes. Drive continuous improvement efforts that improve service reliability, labor effectiveness, operational efficiency, and customer value. Ensure field service technologies, reporting systems, and operational data are effectively utilized to improve network performance and decision-making. Provide operational guidance on technology priorities, system enhancements, reporting visibility, and deployment efforts to improve service reliability, utilization, productivity, and execution consistency across the network. Serve as the Field Services representative in cross-functional planning and decision-making processes involving Sales, Finance, Supply Chain, Dispatch, Technology, and other key business partners. Escalate operational risks and network constraints that cannot be resolved within Field Services, ensuring issues receive appropriate visibility, prioritization, and support. Requires 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment. Willingness to travel 50%+.
Required Qualifications
- Must live near a Field Services Site: Corpus Christi TX, Alpharetta GA, Fairburn GA, Savana GA, Detroit MI, Whitmore Lake MI, Louisville KY, or Indianapolis IN
- Bachelor's degree in Operations, Business, Engineering, or a related field, or equivalent relevant experience
- 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment
- Demonstrated success building managerial leadership capability through coaching, performance management, leadership development, and succession planning
- Strong experience managing service KPIs and performance systems including productivity, utilization, service levels, labor efficiency, cost-to-serve, and operational improvement
- Demonstrated ability to drive standardization, process adherence, and operational consistency across multiple sites, regions, or service territories
- Experience working cross-functionally through advisory, escalation, and partnership models to support service delivery execution across Sales, Finance, Supply Chain, Dispatch, and Technology functions
- Experience using field service technologies, dispatch systems, reporting platforms, and performance management tools to support operational decision-making and continuous improvement
- Strong analytical, problem-solving, communication, coaching, and leadership development skills
- Willingness to travel 50%+
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