Field Services Network Manager
On-siteKansas City, Missouri, United States
Job Summary
Own network performance for Field Service operations by executing and reinforcing operating standards, performance management systems, and execution discipline across the Field Services network. Drive consistent execution of field service work against planned service schedules through manager-level leaders, ensuring customer commitments are met and operational risks are addressed proactively. Own the management system for reviewing, analyzing, and improving key service performance indicators including productivity, utilization, service levels, labor efficiency, cost-to-solve, and first-time fix. Build managerial leadership capability by coaching managers, establishing performance expectations, and developing leaders who effectively lead teams and deliver results. Leads implementation of field service processes, operating rhythms, and operational initiatives across the Field Services network to drive consistent and standardized execution. Ensures field service technologies, reporting systems, and operational data are effectively utilized to improve network performance and decision-making. Serves as the Field Services representative in cross-functional planning and decision-making processes involving Sales, Finance, Supply Chain, Dispatch, Technology, and other key business partners. Requires 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment. Willingness to travel 50%+.
Required Qualifications
- Must live near a Field Services Site: Corpus Christi TX, Alpharetta GA, Fairburn, GA, Savana GA, Detroit MI, Whitmore Lake MI, Louisville KY, or Indianapolis IN
- Bachelor's degree in Operations, Business, Engineering, or a related field, or equivalent relevant experience
- 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment
- Demonstrated success building managerial leadership capability through coaching, performance management, leadership development, and succession planning
- Strong experience managing service KPIs and performance systems including productivity, utilization, service levels, labor efficiency, cost-to-serve, and operational improvement
- Demonstrated ability to drive standardization, process adherence, and operational consistency across multiple sites, regions, or service territories
- Experience working cross-functionally through advisory, escalation, and partnership models to support service delivery execution across Sales, Finance, Supply Chain, Dispatch, and Technology functions
- Experience using field service technologies, dispatch systems, reporting platforms, and performance management tools to support operational decision-making and continuous improvement
- Strong analytical, problem-solving, communication, coaching, and leadership development skills
- Willingness to travel 50%+
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