Field Services Network Manager
On-siteCorpus Christi, Texas, United States
Job Summary
Own network performance by executing operating standards, managing service KPIs like productivity and labor efficiency, and coaching managers to reinforce execution discipline across the Field Services network. Lead implementation of standardized processes and operational initiatives to reduce variability, while ensuring safety, compliance, and quality expectations are embedded into daily routines. Utilize field service technologies and reporting systems to translate operational insights into management actions that improve service reliability and customer outcomes. Serve as the Field Services representative in cross-functional planning with Sales, Finance, Supply Chain, and Technology to resolve constraints and align service readiness with business decisions. Requires 7+ years in field service operations, 50%+ travel, and a Bachelor's degree in Operations, Business, or Engineering.
Required Qualifications
- Must live near a Field Services Site: Corpus Christi TX, Alpharetta GA, Fairburn GA, Savana GA, Detroit MI, Whitmore Lake MI, Louisville KY, or Indianapolis IN
- Bachelor's degree in Operations, Business, Engineering, or a related field, or equivalent relevant experience
- 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment
- Demonstrated success building managerial leadership capability through coaching, performance management, leadership development, and succession planning
- Strong experience managing service KPIs and performance systems including productivity, utilization, service levels, labor efficiency, cost-to-serve, and operational improvement
- Demonstrated ability to drive standardization, process adherence, and operational consistency across multiple sites, regions, or service territories
- Experience working cross-functionally through advisory, escalation, and partnership models to support service delivery execution across Sales, Finance, Supply Chain, Dispatch, and Technology functions
- Experience using field service technologies, dispatch systems, reporting platforms, and performance management tools to support operational decision-making and continuous improvement
- Strong analytical, problem-solving, communication, coaching, and leadership development skills
- Willingness to travel 50%+
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