Field Services Engineer
$52,000–$52,000 year
On-site · Smithtown, New York, United States
Job Summary
The Field Services Engineer is responsible for providing various levels of hardware and software configuration, installation, troubleshooting, and maintenance support for devices, including desktops, laptops, printers, and networking equipment. Essential duties include diagnosing and resolving technical issues, performing upgrades and preventative maintenance, and providing user training. Candidates must possess a high school diploma or equivalent and a minimum of one year of experience in end-user support. This position requires a strong ability to communicate effectively, work independently, and adapt to changing priorities.
Required Qualifications
- HS Diploma or Equivalent required.
- Minimum of 1 year experience in end-user support and/or help desk mandatory.
- Ability to Image, install, configure, and troubleshoot desktop hardware and peripherals.
- Install, configure, and troubleshoot Windows 10, Mac and desktop applications.
- Excellent troubleshooting, planning and migration skills.
Desired Qualifications
- Certifications a plus.
- Experience with call tracking/ticket management system and asset inventories.
- Proficient with Helpdesk Standards Methodology preferred.
- Basic knowledge of HP/Aruba products, security appliances, Firewalls, Wireless and MPLS.
- Basic knowledge of routing protocols.
Additional Requirements
- Must have a current valid NYS driver's license and travel to various locations throughout Long Island with equipment.
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