Field Services Engineer 1
$74,880–$79,040 year
On-siteChicago, Illinois, United States
Job Summary
Perform emergency, contract, and new product support service and maintenance for Rapiscan security inspection systems across airports, border crossings, and military facilities. Execute corrective and preventative visits, lead customer site management, and coordinate with Customer Service Coordinators for parts delivery. Maintain the Field Service Tool Set, complete labor and expense reporting, and ensure proper distribution of Work Order and radiation survey documentation. Carry company devices, remain on call as required, and adhere to safety programs by reporting incidents and implementing corrective actions. Travel domestically and internationally up to 75% of the time, managing accommodations and expenses independently while maintaining valid travel credentials.
Required Qualifications
- A.S. in Electronic Technology or Engineering
- Mechanical Engineering experience
- Technical degree
- demonstrable mechanical ability and knowledge
- Previous experience/military training
- Basic knowledge / skills of Analog, Digital, and Mechanical systems
- 3 years experience in field service environment
- x-ray industry
- Networking hardware and software literacy
- Database management and programming
- software / firmware protocols
- Ability to effectively manage both technical and administrative functions
- Strong technical written and verbal communication skills
- Good working knowledge of Microsoft Office suite
- Working knowledge of Oracle workflow management systems
- similar ERP system
- Ability to work independently
- make logical decisions within position parameters
- based upon the company's guidelines
- Able to work on call rotation
- work off hours as needed
- Must be able to stand
- bend
- stoop
- walk
- climb
- lift up to 50 pounds on a daily basis
- Able to work outside in inclement weather as needed
- Must possess a valid driver's license
- Must have and maintain reliable transportation for travel under 300 miles roundtrip
- Possess the willingness and flexibility to travel domestically and internationally up to 75%
- Work independently to plan and arrange travel accommodations within the company's guidelines
- Possess flexibility and ability to deal with sudden changes
- Maintain and organize expense receipts while in the field
- work independently to manage administrative tasks
- including the timely submission of expenses
- The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities
- Maintain valid passport and credit card as required to support business travel
- Understand and comply with company travel policy
- Ability to pass company and government background checks
- maintain good standing
- Must reside in the Chicagoland area
Desired Qualifications
- x-ray industry
- 3 years experience in field service environment
- Networking hardware and software literacy
- Database management and programming
- software / firmware protocols
- Ability to effectively manage both technical and administrative functions
- Strong technical written and verbal communication skills
- Good working knowledge of Microsoft Office suite
- Working knowledge of Oracle workflow management systems
- similar ERP system
- Ability to work independently
- make logical decisions within position parameters
- based upon the company's guidelines
- Able to work on call rotation
- work off hours as needed
- Must be able to stand
- bend
- stoop
- walk
- climb
- lift up to 50 pounds on a daily basis
- Able to work outside in inclement weather as needed
- Must possess a valid driver's license
- Must have and maintain reliable transportation for travel under 300 miles roundtrip
- Possess the willingness and flexibility to travel domestically and internationally up to 75%
- Work independently to plan and arrange travel accommodations within the company's guidelines
- Possess flexibility and ability to deal with sudden changes
- Maintain and organize expense receipts while in the field
- work independently to manage administrative tasks
- including the timely submission of expenses
- The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities
- Maintain valid passport and credit card as required to support business travel
- Understand and comply with company travel policy
- Ability to pass company and government background checks
- maintain good standing
- Must reside in the Chicagoland area
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