Field Services Coordinator
On-siteRocklin, California, United States
Job Summary
Coordinate field service activities across project rollouts and break-fix support, managing technician scheduling, dispatch, and execution tracking to meet contracted SLAs and operational standards. Act as the central communication link between service providers, technicians, internal teams, and customers to resolve issues and ensure work aligns with customer expectations and milestones. Maintain accurate dashboards and monitor provider performance while balancing customer satisfaction with strict operational constraints. This role requires high organization and the ability to manage multiple active work orders simultaneously in a high-volume environment. Located in Verifone's in-office culture, you will drive service reliability and customer trust through disciplined execution.
Required Qualifications
- Experience in field services, dispatch, service coordination, project/installation coordination, or operational support roles
- Strong communication skills
- Highly organized
- Detail-oriented
- Ability to remain calm under pressure
- Ability to make quick decisions
- Ability to balance customer satisfaction with operational constraints
Desired Qualifications
- Experience working with service management systems, dispatch tools, ticketing platforms, and operational dashboards
- Familiarity with SLAs, project milestone tracking, field operations metrics, and provider performance management
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