Field Service (Transfusion Service Ambassador)- Tempe, AZ
$58,760–$117,624 year
On-siteTempe, Arizona, United States
Job Summary
Serve as the primary on-site representative for Abbott Diagnostics, acting as a trusted partner to laboratory customers focused on retention, loyalty, and value expansion. Provide first-line technical support for complex diagnostic instruments, ensuring uptime and analytical turnaround time while managing end-to-end issue resolution. Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting to drive revenue growth through menu expansion and service sales. Conduct customer business reviews, KPI reviews, and structured visits to identify operational pain points and training opportunities. Coordinate order management, inventory control, and lifecycle management while ensuring compliance with Abbott Quality Systems and regulatory standards. Utilize CRM and reporting systems to document activities, manage tickets, and track performance metrics. This field-based remote position requires residing within 30 minutes of Tempe, AZ, with up to 75% travel, and supports territory business objectives including on-call coverage and peer mentoring.
Required Qualifications
- Associate degree or an equivalent combination of education and work experience
- Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment
- Minimum 2 years of customer-facing experience providing technical, service, or operational support
- Ability to travel up to 75% and reside within 30 minutes of the Bedford, TX area
Desired Qualifications
- Bachelor's degree in Biomedical Engineering or a related engineering discipline
- 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment
- Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis
- Experience managing onsite support activities across multiple customer accounts or locations
- Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities
- Experience influencing product utilization, service adoption, or menu expansion through customer engagement
- Proficiency with Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking
- Experience using CRM, service management, or customer support systems to document and manage service activities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.