Field Service Technician
On-siteKenosha, Wisconsin, United States
Job Summary
Install, troubleshoot, repair, and perform preventative maintenance on Zünd digital cutting systems at customer locations across North America, providing occasional international travel. Deliver timely telephone and remote technical support while documenting service activity, machine data in Salesforce CRM, and completing all warranty and expense reports. Train customers on proper equipment and software usage, both on-site and remotely, and escalate complex technical issues to internal resources. Inspect returned parts, evaluate warranty claims, and manage open service issues to ensure full resolution. Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel.
Required Qualifications
- Strong mechanical, electrical, and pneumatic troubleshooting abilities
- Critical thinking and real-time problem-solving abilities
- Self-motivated, reliable, honest, and capable of working independently under guidance
- Good organizational skills and attention to detail
- Willingness and ability to work flexible hours, including overnight travel up to 80%
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment
Desired Qualifications
- Technical school education
- One year of field service experience in a related industry
- Familiarity with Salesforce or similar CRM system
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