Field Service Technician
$37,440–$49,920 year
On-sitePotterville, Michigan, United States
Job Summary
Field Service Technician at WOW! responsible for performing new connects, reconnects, disconnects, upgrades, downgrades and change-of-service for phone, internet or video services; installing/removing outlets, coax cables, and related equipment; troubleshooting signal quality and noncompliance issues; providing customer training and maintaining equipment and records; must meet the company’s safety and service quality standards and be able to work flexible hours including evenings, weekends, and on-call shifts. The role includes operating test equipment, ensuring proper signal levels, and delivering superior customer service under WOW! guidelines.
Required Qualifications
- High school diploma or equivalent
- Ability to interact with customers to present technical information to a non-technical audience
- Able to work independently
- Able to accurately measure distances using tapes and other measuring devices
- Able to use assigned test equipment including but not limited to signal level meter and volt-OHM meter
- Able to accurately maintain records, logs, reports, work orders, etc.
- Able to operate handheld Field Service Tool application
- Able to handle escalations and time-critical issues
- Able to read street maps
- Able to work flexible hours as required, including evenings, weekends and on-call shifts
- Must have a valid driver’s license and good driving record
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