Field Service Technician/Warehouse manager
$47,840–$52,000 year
On-siteManchester, New Hampshire, United States
Manchester, New Hampshire, United StatesOn-siteFull Time$47,840–$52,000 yearLarge
Full TimeLarge
Job Summary
Manage inbound and outbound calls using proper phone etiquette while maintaining strong knowledge of products, policies, and services. Resolve customer issues by determining the cause, facilitating resolutions, and following up timely. Execute daily duties including keeping the warehouse organized and clean, unloading deliveries, and replacing sashes at customer homes. Follow standard operating procedures and maintain a well-organized workspace. Provide assistance with training and orientation for other team members as assigned.
Required Qualifications
- Must speak and understand English
- Strong work ethic
- Detail-oriented
- Ability to multi-task, prioritize, and manage time effectively
- Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns
- Effective written and verbal communication skills
- Coachable with the ability to learn new programs and processes
- Positive, upbeat attitude
- Ability to work on a team
- Common knowledge of how a window, door and/or siding works/installed
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