Field Service Technician-Walmart- Belvidere, IL

Job Summary

Required Qualifications

• •Minimum high school diploma or equivalent with technical electrical coursework
• •Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• •Formal training and education
• •Valid driver license
• •Clean driving record
• •Ability to safely operate a motor vehicle
• •Ability to lift 50 pounds on regular basis unassisted
• •Knowledge of lift truck operation and applications
• •General mechanical aptitude
• •Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• •Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• •Excellent verbal and written communication skills
• •Creativity in solving technical problems
• •Ability to work independently
• •Uncompromising dedication to quality
• •Exceptional time management skills with the ability to handle multiple tasks
• •Punctual and reliable
• •Own standard set of tools
• •All necessary onboarding/customer site training is complete
• •Ability to create work orders, order parts, properly close-out work orders
• •Ability to effectively utilize email, text alerts, expense system, service portal, and other required systems
• •Ability to understand and demonstrate use of multimeter
• •Ability to send accurate daily BOD and EOD reports
• •Ability to appropriately escalate to tech support and management when needed
• •Ability to understand and demonstrate how to clear alarms for H2 pad and dispenser
• •Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware)
• •Ability to perform H2 pad and dispenser inspections
• •Willingness to grow and learn
• •Accepting of training and coaching
• •Consistent demonstration of punctuality and reliability
• •Positive and cooperative attitude
• •Customer service skills, representing PLUG in a professional manner at all times
• •Honesty and integrity in all facets of work
• •Role modeling safe work habits and consistently adhering to all safety standards in performance of job duties
• •Demonstration of adherence to all Field Service processes and procedures
• •Excellent task-oriented follow-through
• •Ability to use time productively and find opportunities to make helpful contributions
• •Practice and exhibition of 5S standards
• •Ability to communicate effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
• •Willingness and ability to respond to off-shift needs
• •Ability to check floating and isolated grounds
• •Ability to attend and participate in FS Technical Training Program
• •Ability to replace a stack on various GenDrive models
• •LOTO Hands On
• •Ability to understand and demonstrate how to receive / ship batteries and parts
• •Ability to remove and replace fueling nozzle
• •Ability to understand and demonstrate how to hook up and use HPTT
• •Ability to understand and demonstrate how to replace wearable components (ie: valves) on H2 systems
• •Ability to reset H2 gas compressor
• •Ability to demonstrate how to lock cascade valves

Desired Qualifications

• •Knowledge of lift truck operation and applications is highly preferred