Field Service Technician
On-site · Omaha, Nebraska, United States
Job Summary
Field-based role responsible for maintenance, troubleshooting, and repair of office technology (copiers, printers, and related equipment) with emphasis on maximizing equipment uptime and delivering strong customer service. Travel may be required; a company vehicle is provided and comprehensive training is offered. Responsibilities include diagnosing issues from multiple data sources, completing service documentation, collaborating with clients and internal teams, and ensuring smooth operations through effective communication and timely repairs. Requires mechanical/electrical aptitude and ability to lift 50–100 pounds; prior experience with office equipment and brands like Xerox, Ricoh, Kyocera, or HP is a plus.
Required Qualifications
- 1+ years of industry experience preferred
- Mechanical and electrical aptitude
- Troubleshooting skills
- Experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus
- Strong customer service and communication skills
- Knowledge of basic networking and computer systems
- Valid driver’s license and insurability
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