Field Service Technician
On-siteHouston, Texas, United States
Job Summary
Respond quickly to complete repairs on office copiers, printers, and related equipment while performing preventive maintenance to maximize uptime. Diagnose technical issues using customer feedback and electronic data, then partner with clients and internal staff to meet deadlines and ensure smooth operations. Maintain high customer satisfaction through clear communication and accurately complete service documentation, including parts usage, call closures, and meter readings. Provide feedback to support continuous improvement efforts. Some travel is required. Valid driver's license and insurability are needed for the company vehicle.
Required Qualifications
- Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds
- Valid driver's license and insurability (company vehicle eligibility based on driving record)
- Some travel is required
Desired Qualifications
- 1+ years of industry experience is preferred
- Mechanical and electrical aptitude with proven troubleshooting skills
- Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus
- Strong customer service and communication skills
- Knowledge of basic networking and computer systems
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