Field Service Technician
$65,000–$85,000 year
On-site · Morrisville, North Carolina, United States
Job Summary
Field Service Technician in Morrisville, NC area responsible for installing, commissioning, troubleshooting, and upgrading complex automation equipment at customer sites across North America and internationally. Serves as the face of the company in the field, performing preventive and corrective maintenance, and handling mechanical/electrical modifications. Requires 3–5+ years of technical service/field service experience and an associate degree or higher in a related technical field. Travel up to 70% with on-site work from the Morrisville, NC facility; collaboration with engineering and service teams to improve machine performance; strong diagnostic skills, customer communication, and hands-on problem-solving.
Required Qualifications
- Associate degree or higher in Mechatronics, Mechanical Engineering, Electrical Engineering, or a closely related technical field
- 3–5+ years of experience in a technical service, field service, or maintenance role with industrial machinery or automation equipment
- Strong working knowledge in at least two of: Mechanical systems (drives, pneumatics, robotics, motion systems); Electrical systems (wiring, panels, power distribution); Electronic/controls systems (PLCs, sensors, HMIs, servo systems)
- Proficiency using diagnostic tools (multimeters, oscilloscopes, test software, etc.)
- Solid understanding of industrial safety standards and safe work practices
- Demonstrated problem-solving and analytical skills with a “figure it out” mindset
- Customer-focused attitude with strong verbal and written communication skills
- Fluency in English; additional languages are a plus
- Ability and willingness to travel up to 70%, often with short notice
- Valid passport with at least 6 months remaining validity
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