Field Service Technician
$47,050–$47,050 year
On-siteContoocook, New Hampshire, United States
Job Summary
Install, troubleshoot, test, splice, repair, and maintain telecommunications equipment, fiber optic facilities, and customer premise equipment for new and existing clients. Respond to dispatches for cable faults, locate buried and aerial lines using test equipment, and perform cable fault acceptance tests on newly constructed networks. Execute pole climbing, operate construction machinery, and mark underground facilities to prevent damage while maintaining orderly logs. Provide proactive sales support and educate customers on TDS services including telephony, video, and high-speed internet. Maintain record systems for cross connects and network elements, ensuring all work aligns with RUS standards and grounding practices.
Required Qualifications
- Must have and maintain a valid driver's license.
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
- Requires being available for on-call/standby responsibilities and may require occasional travel.
- Must be willing to work overtime as needed.
- Upon hire, must successfully pass all components of the Safety Course curriculum.
- Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
- A+ certification and computer networking experience.
- Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testi...
- Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
- Ability to work and make decisions independently with little or no supervision.
- Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
- Proven organizational skills and ability to multi-task.
- Ability to operate vehicles with manual transmissions.
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