Field Service Technician QLD
On-siteBrisbane, Queensland, Australia
Job Summary
Diagnose and resolve technical issues for Technogym fitness equipment through root cause analysis while managing maintenance and service interventions. Perform service and installation activities per standard operating procedures, educate customers on proper equipment use and care, and accurately manage work orders and service data. Troubleshoot, test, and repair technical equipment using mobile tools and applications, ensuring safe tool and vehicle use in compliance with Health & Safety regulations. Communicate clearly with customers regarding service visits and arrival times, manage spare parts inventory, and provide structured technical feedback to support continuous improvement. Achieve field performance targets through efficient execution.
Required Qualifications
- 3-5 years' experience in a similar role
- Mechanical / electronic engineering skills
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge and ability to work with mobile tools and applications
- Management of service orders
- Repair business expertise
- Management of client requests and complaints
- Transparency, intellectually open mind and aptitude for teamwork
Desired Qualifications
- Knowledge of IT networking is advantage
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