Field Service Technician
$54,080–$74,880 year
On-siteHalfmoon, New York, United States
Job Summary
Provide onsite support, installations, and diagnostics for advanced manufacturing robotics at customer locations. Diagnose and resolve issues to ensure equipment meets expectations, manage service tickets, and assist with process optimization. Distinguish warranty claims from customer expenses and foster relationships through visits and after-shipment service. Lead team members on installations, rework, and runoff tasks while sharing customer insights and maintaining product expertise. Maintain confidentiality and deliver on assigned tasks with precision in fast-paced settings. Requires heavy domestic travel and on-the-job training.
Required Qualifications
- Minimum one (1)+ year of technical service and commercial experience
- Associate degree in engineering
- Proficient in Microsoft Office applications, particularly Excel
- Comfortable with general computer systems and tools
- Technically inclined
- Foundational knowledge in mechanical systems
- Foundational knowledge in controls
- Foundational knowledge in software technologies
- Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about in a work area
- Sitting: Remaining in a normal seated position
- Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs
- Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs
- Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force
- Travel: Requires traveling outside geographic area
- Stooping; Bending body downward and forward by bending spine at waist
- Reaching; Extending hands or arms in any direction
- Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands
- Bending/Twisting; Continual intermittent twisting of the spine
- Talking; Expressing or exchanging ideas by means of the spoken work
- Hearing; Receiving detailed information through oral communication
- Vision; Clarity of vision at near or far distances
- Computer usage or other special equipment operated
Desired Qualifications
- Highly effective communication and listening skills
- Demonstrates a customer-centric mindset
- A self-motivated professional who thrives both independently and collaboratively in team environments
- Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability
- Exercises sound judgment and foresight, anticipating potential issues and taking proactive steps to address them
- Maintains a calm, professional demeanor when navigating challenging or high-pressure situations
- Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through
- Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work
- Follows direction with focused attention and reliability, delivering on assigned tasks
- Exhibits a strong sense of initiative and continuous improvement
- Demonstrates a willingness to learn and grow in a technical and professional capacity
- Minimum one (1)+ year of technical service and commercial experience, preferred
- Associate degree in engineering, preferred
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