Field Service Technician - Pompano Beach, FL
$54,600–$70,242 year
On-sitePompano Beach, Florida, United States
Pompano Beach, Florida, United StatesOn-siteFull Time$54,600–$70,242 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers or customer locations. Conduct road tests to ensure repair quality, manage parts operations including ordering and inventory, and support service campaigns. Identify areas for improvement and provide feedback to leadership while ensuring all technical notes are properly documented. Communicate professionally with customers and families in customer-facing situations. Maintain high-quality work with minimal supervision while staying current with technical skills and completing required training. This role supports Rivian vehicle repairs across various seniority levels, requiring proficiency in hand tools, EV frameworks, and safety protocols.
Required Qualifications
- Must be at least 21 years old
- Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period
- Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
- A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation
- Technicians will be expected to replace system components and perform necessary calibrations
- Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors
- Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification
- A comprehensive understanding of the entire A/C system and its components is expected
- An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems
- Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements
- Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource
- Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
- A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)
- This includes understanding the function of various high voltage components and their monitoring systems
- Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer's diagnostic processes
- Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components
- The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering
- Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
- Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks
- Proficient in using hand tools and power tools
- Proficient with laptops or computers in Windows or Mac environments
- Strong organizational skills, attention to detail, and an eagerness to learn
Desired Qualifications
- High School Diploma or GED is preferred
- Ability to drive a non-commercial truck and trailer is preferred
- Hands-on work experience in an automotive shop is highly preferred
- A background in electric vehicle (EV) or hybrid repair is considered a plus
- Experience in start-up environments is preferred
- Experience with parts departments, billing, and work order management systems is preferred
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