Field Service Technician - Phoenix, AZ
$22,500–$32,160 year
On-sitePhoenix, Arizona, United States
Phoenix, Arizona, United StatesOn-siteFull Time$22,500–$32,160 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Diagnose, repair, and inspect Rivian vehicles at service centers or customer locations, including conducting road tests and managing parts operations. Execute repairs on low voltage, high voltage, chassis, thermal, ADAS, and body systems while adhering to safety protocols and manufacturer standards. Document all technical work and communicate professionally with customers. Maintain inventory, order parts, and provide feedback to leadership on process improvements. Complete required training and stay current with evolving EV technologies.
Required Qualifications
- High School Diploma, GED, or other recognized high school equivalency credential
- Proficient in using hand tools and power tools
- Must be at least 21 years old
- Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period
- Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs
- Proficient with laptops or computers in Windows or Mac environments
- Strong organizational skills, attention to detail, and an eagerness to learn
- Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Foundational understanding of basic electricity theory and the ability to safely use a DVOM for various circuit measurements
- Reading and leveraging electrical schematics as a diagnostic resource
- Understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)
- Understanding the function of various high voltage components and their monitoring systems
- Ability to safely handle refrigerant with a 609 certification
- A comprehensive understanding of the entire A/C system and its components
- A working knowledge of ADAS, beginning with a basic understanding of the features and their operation
- Ability to replace system components and perform necessary calibrations
- Knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors
- Ability to mount and balance tires, perform vehicle alignments, and replace brake system components
- The ability to diagnose mechanical suspension components
- Ability to diagnose and repair issues such as wind noise and water leaks
- Ability to safely replace windshields and other glued body fixtures
- Ability to adjust body panels to specified tolerances
- Ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
- Ability to diagnose complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer's diagnostic processes
- Ability to diagnose and repair advanced vehicle dynamic issues related to traction control, ABS, and power steering
- Ability to resolve complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
- Ability to perform a coolant drain-and-fill
- Ability to diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems
- Ability to proficiently use an A/C machine
- Ability to diagnose complex thermal system concerns
Desired Qualifications
- Ability to drive a non-commercial truck and trailer
- Hands-on work experience in an automotive shop
- A background in electric vehicle (EV) or hybrid repair
- Experience in start-up environments
- Experience with parts departments, billing, and work order management systems
- Advanced understanding of automotive electronics, including CAN and LIN networks
- Ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
- Adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
- Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors
- Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
- Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer's diagnostic processes
- An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems
- Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
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