Field Service Technician - Oakland/Berkeley/El Cerrito CA

Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision. Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity. Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions. Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed. Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers. Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures. Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders. Available On-Call 24 hours. Seeking someone interested in working a minimum of 40 hours a week. This position provides you with a company car and company phone.