Field Service Technician - Northern California or Nashville Area
$54,080–$74,880 year
RemoteUnited States
United StatesRemoteFull Time$54,080–$74,880 yearMedium
Full TimeMedium
Job Summary
Provide onsite support, installations, and troubleshooting at customer locations across the United States, diagnosing and resolving issues to ensure equipment meets expectations. Manage service tickets, answer direct customer inquiries, and assist with process improvement while discerning warranty versus customer expense claims. Lead or support team members during runoff, installation, and rework activities, sharing customer insights to update departmental manuals and maintain expert technical knowledge of the product line. Requires heavy domestic travel with an initial onsite training period in Upstate New York.
Required Qualifications
- Mechanical aptitude
- Excellent interpersonal skills
- Problem solving skills
- Must be able to handle heavy travel
- Must be willing to relocate (preferred but implied as a condition for the role's scope)
- Must be available for an onsite training period in Upstate New York
- Must be able to provide onsite support and installations at customer locations
- Must be able to solve problems, diagnose and resolve issues
- Must be able to answer direct questions and resolve issues from customers
- Must be able to manage and update individual service tickets
- Must be able to ensure equipment is working properly on customer site
- Must be able to assist customers with process improvement and optimization
- Must be able to discern whether issues are warranty related or at the customer's expense
- Must be able to foster strong customer relationships through onsite visit, and after shipment service and installations
- Must be able to provide feedback regarding manual updates
- Must be able to lead, assist and support team members when performing runoff, installation, rework installation, or onsite service
- Must be able to share information learned from customer within department
- Must maintain expert level technical knowledge of PVA product line
- Must maintain confidentiality of customer information
- Must be customer centric
- Must have strong verbal communication and listening skills
- Must be a self-starter who works independently and in a team environment
- Must exhibit sound judgement
- Must be able to anticipate the implications and consequences of situations
- Must be able to take appropriate action to be prepared for possible contingencies
- Must maintain a calm, tactful demeanor when dealing with difficult situations
- Must be able to manage multiple projects and timelines with a sense of urgency and follow through
- Must be well organized, analytical, and detail oriented
- Must be able to follow direction with focused attention
- Must exhibit initiative
- Must be willing to learn
- Must have strong computer and excel skills
- Must be technically inclined (mechanical, controls, software, etc.)
- Must have at least one (1)+ year of technical service and commercial experience
Desired Qualifications
- Associate degree in engineering
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