Field Service Technician-Network
$52,270–$52,270 year
On-siteMadison, Wisconsin, United States or Verona, Wisconsin, United States
Job Summary
Install, troubleshoot, repair, and maintain telecommunications products including Key Systems, PBX, Centrex, fiber optic, and copper cable for new and existing customers. Perform splicing, cable fault acceptance tests, and locate buried, aerial, or underground facilities using test equipment while marking company lines to prevent damage. Respond to dispatches, perform project management for system installations, and proactively educate customers on TDS services such as telephony, video, and high-speed internet. Reside within 60 minutes of the Waunakee, WI warehouse and maintain a valid driver's license for on-call and travel duties.
Required Qualifications
- 1+ year basic technical telecommunications experience
- current/prior military service with honorable discharge
- 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training
- valid driver's license
- ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs
- ability to operate vehicles with manual transmissions
- reside within a 60-minute driving distance from the Waunakee, Wisconsin warehouse
- willingness to work overtime as needed
- ability to lift and/or move up to 50 pounds
- ability to lift and/or move up to 100 pounds
- ability to stoop, kneel, crouch, or crawl
- close vision
- distance vision
- color vision
- peripheral vision
- depth perception
- ability to adjust focus
- ability to balance or climb
- ability to work outdoors
- ability to work in mechanical/equipment rooms
- ability to work in possible extreme weather conditions
- ability to be exposed to moving mechanical parts and heavy equipment
- ability to regularly sit
- ability to regularly stand
- ability to regularly write
- ability to regularly operate a computer keyboard
- ability to regularly operate standard office equipment
- ability to regularly operate a telephone
- ability to regularly communicate with customers
- ability to frequently move about
- ability to frequently reach for items
- ability to successfully complete customer-specific requirements, which may include a background check administered by the customer
- ability to be available for on-call/standby responsibilities
- ability to be required for occasional travel
- ability to follow TDS attendance guidelines
Desired Qualifications
- Strong technical understanding of fiber and copper plant installation and troubleshooting
- Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Cer...
- Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
- Ability to work and make decisions independently with little or no supervision
- Demonstrated customer service and sales skills
- effective communications skills (verbal and written) for interaction with internal and external customers
- Proven organizational skills
- ability to multi-task
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