Field Service Technician

Job Summary

Required Qualifications

• •Able to work shifts based around 24x7x365 support
• •Support Neology Maintenance on-call 800 number when required
• •Act as Point of Contact for off-hours and weekend support
• •Have a valid Driver's License
• •Provide written detail reports
• •Communicate, understand and take direction from Immediate supervisors
• •Working at heights while operating ariel bucket truck
• •Have general electrical/electronic/mechanical knowledge and working understanding
• •Some domestic travel may be required
• •Microsoft Windows laptop and desktop computers
• •Microsoft Office (Excel, Work, Outlook)
• •Common hand-tools (screwdrivers, socket kits, cutters, etc.)
• •Electrical power tools (electric drills, saws, etc.)
• •Common test/diagnostic equipment (e.g. multimeters)
• •RF meters, loop meters, megaohm meters (aka Megger)
• •Education in a technical field or equivalent formal vocational training
• •Or military training in an electrical, mechanical, or information technology related discipline in lieu of education or training
• •1+ years' experience operating and maintaining electronic toll collection systems that support express lanes or a combination of education, training and job-related experience is desired
• •Knowledge of ticket handling and other CMMS
• •Attention to detail and accuracy are required
• •Maintenance experience with PC/Server service, RFID system service and/or Security and Surveillance System service is desired
• •Successfully pass a Motor Vehicle Record and background checks, as required
• •Work at heights up to 40 ft utilizing bucket trucks, ladders, or other means
• •OSHA Certifications may be required
• •US Citizens and those who are authorized to work independently in the United States

Desired Qualifications

• •Experience working with fiber-optic cabling and equipment
• •Proficient in using diagnostic tools
• •Ability to diagnose and resolve equipment failures
• •Read and understand schematics
• •Configure and troubleshoot tolling systems under moderate supervision
• •Performing regularly scheduled preventive maintenance which includes inspections, repairs, adjustments, tuning and replacement of parts and components comprising the Electronic Toll Collection System
• •Performing unscheduled maintenance in response to automated alerts and notifications from the Electronic Toll Collection System
• •Superior writing and communication skills
• •Technical background
• •Ability to diagnose and resolve technical issues
• •Keep track of maintenance team resources
• •Ensure systems remain fully operational
• •Proactive individual who can make critical decisions
• •Ability to work well in a team environment
• •Exercise discretionary and substantial decision-making authority
• •Work a rotating on-call schedule to ensure after-hours support
• •Have/obtain/maintain certifications & licenses as need is identified (e.g. electrical, mechanical, electronics, network, software)
• •Comprehend and utilize maintenance documents
• •Utilize advanced diagnostic equipment
• •Understand and diagnose network related issues
• •Receive, interpret, and respond to Nagios Alerts
• •Monitor system performance both on-site and remotely
• •Make critical decisions to ensure systems remain fully operational
• •Review and test firmware updates as needed to fix repetitive issues