Field Service Technician
On-sitePhoenix, Arizona, United States
Phoenix, Arizona, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Field Service Technician at Mutualink responsible for implementing, deploying, and testing Mutualink’s Interoperable Multimedia System, integrating public safety radio networks, video, and telephone systems. Requires domestic and possibly international travel, customer-facing experience, and hands-on expertise with radio, IP networking, and video systems. Duties include field deployment, site testing, cabling/racking in data-center environments, and collaboration with remote Sales, Support, and Engineering teams to deliver interoperable public-safety communications solutions.
Required Qualifications
- Two years+ experience working with public safety radio communication systems
- Understanding of radio frequency theory, signal propagation, and antenna types (N-Type, BNC, SMA)
- Working knowledge of public safety two-way radio systems (including conventional, SmartNet/SmartZone, EDACS, and LTR-Net) and dispatch console systems
- Working knowledge on how radios work and willingness to learn about portable, base station radios and Console integration
- Demonstrated ability to use a multimeter to test voltage, continuity, and pin-outs on radio cables
- Familiarity with grounding practices and tower site safety
- Core Networking: Understanding of the OSI Model (Layers 1-3), IP addressing, subnetting, and VLANs
- Tunneling & Security: Foundational knowledge of VPNs and IPSEC tunneling; willingness to learn advanced protocols (MPLS, Multicasting, PIM Sparse Mode, and QoS)
- OS Knowledge: Working knowledge of Linux/Unix command line and Windows Server environments
- Certifications: CompTIA Network+, Security+, or Cisco CCNA/CCST is a strong plus
- Education: 4-year college degree preferred. Best fit disciplines: Network Engineering,Telecommunications, or Electrical Engineering Technology (EET).
- Travel: Willingness to travel 75%+ of the time
- Communication: Must be "customer-facing" ready—able to explain technical issues clearly to first responders and non-technical stakeholders
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