Field Service Technician - Memphis, TN
On-siteMemphis, Tennessee, United States
Job Summary
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services. Perform mechanical and electrical modifications including PLC programs and servo drive configuration. Conduct site visit meetings with customer contacts to explain job scope and conduct training with customer personnel. Achieve service delivery goals including response time, first time fix, and customer satisfaction rates. Communicate effectively with field service management and internal service support team to efficiently resolve customer issues. Provide equipment reliability feedback to quality engineering and collaborate on improvements. Comply to industry, company, and customer safe working practices. Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality. Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters. This is a full-time position with up to 80% travel.
Required Qualifications
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics
- 3 years' experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
- 3 years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
- AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs
- Interpret complex technical information involving mechanics and electronics, including schematics
- Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
- Valid drivers' license
- Ability to qualify for a US passport
- Must be able to lift and/or move up to 75 pounds
- Must be able to stand for a minimum of 8 hours per day
- Must be able to grasp, handle, and feel objects, control and manage tools, and use hands and arms
- Must be able to walk, stoop, kneel and crouch
- Must have close vision
- Must have peripheral vision
- Must have depth perception
- Must be able to adjust focus
- Must be available for travel up to 80%
Desired Qualifications
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired
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