Field Service Technician (Lubbock, TX)
$58,656–$93,808 year
RemoteTexas, United States
Job Summary
Provide on-site and remote technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while implementing preventive maintenance programs. Perform installations, repairs, calibrations, and provide sales support, maintaining accurate documentation of all service activities and inventory. Manage company assets including vehicles, tools, and inventory responsibly. This remote field-based position requires daily travel to customer locations within an assigned territory, with candidates residing within a 30-mile radius of Lubbock/Amarillo, TX. Up to 5% overnight travel may be required. Candidates must possess experience with computer electronics, Windows OS, and networking, along with a valid driver's license meeting safety standards.
Required Qualifications
- On-call experience in a customer-facing/field service environment
- Experience with computer electronics, Windows OS, and networking
- CompTIA A+ Certification
- Medical device or electromechanical device service/repair experience
- Customer Support Certification
- Valid driver's license meeting BD's auto safety standards
- Ability to lift 70 lb. objects from floor to chest level
- Proficiency with powered tools (drills, screwdrivers) and manual tools
- Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
- Capability to push and pull heavy objects on casters
- Perform fine motor tasks while reaching for extended periods
- Carry a 40 lb. pack on back or shoulder for up to 1 hour
- Drive for up to 6 hours, including in adverse weather conditions
- Climb portable ladders and step stools
- Pass respirator fit test and medical evaluation (may be required for certain service tasks)
- Reside within a 30-mile radius of the position's base location - Lubbock/Amarillo TX
- 5% overnight travel may be required
- Minimum of 4 days of in-office presence per week
Desired Qualifications
- Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
- Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
- Prior customer support center experience or training
- Military Bio-Med experience
- Automated Teller Machine (ATM) service experience
- Ability to work independently with minimal supervision
- Strong mechanical, computer, verbal, written, and time management skills
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