Field Service Technician - Low Voltage Security (North Miami-Boca Raton)
On-siteFort Lauderdale, Florida, United States
Job Summary
Diagnose and repair physical security systems onsite, ensuring timely restoration of full system functionality while performing preventative maintenance in accordance with service contracts. Troubleshoot system issues remotely using designated software and travel daily to customer sites throughout Florida to support service needs. Participate in an on-call emergency service rotation at least two weeks per month, independently researching and resolving equipment issues with minimal oversight. Maintain a valid driver's license and ability to operate a vehicle for travel between client sites, including commercial buildings, construction sites, and outdoor areas. Work in various weather conditions and perform physical tasks such as lifting up to 50 pounds, climbing ladders, and using hand tools. Schedule includes flexibility for after-hours, weekends, or emergencies.
Required Qualifications
- High school diploma or equivalent
- Associate degree in computer networking or a related field
- Minimum of 3 years of experience in a relevant field such as security systems, CCTV, access control, or networking and programming
- Strong electrical background with knowledge of electrical materials, low-voltage system installation maintenance and service
- Low-voltage expertise, including relays, loops, and input/output systems
- Hands-on experience installing and servicing complex electronic security systems
- Proficient in diagnosing and repairing systems efficiently at customer sites
- Experience with IP-based product configuration (IP address, DNS, VPN)
- Familiarity with systems such as eMerge, SonicWall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms
- Skilled in video surveillance system and camera installations
- Experience working with NVRs (Network Video Recorders) and video analytics
- Understanding of relay logic and troubleshooting cables, systems, and connected devices
- Familiar with electric lock hardware installation and servicing
- Strong Microsoft Windows skills; ability to navigate LAN environments within security installations
- Comfortable working with cabling systems including Fiber Optic and Cat5e
- Ability to quickly learn and adapt to manufacturer-specific software
- Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks
- Must maintain a valid driver's license and the ability to operate a company or personal vehicle as required for travel to customer and job sites
- Must successfully pass a Motor Vehicle Record (MVR) check
- Must meet eligibility requirements to obtain and maintain FASA/BASA certifications (Florida)
- Must demonstrate ability to clearly read, write and understand English
- Must be able to frequently lift up to 50 pounds
- Must have vision abilities sufficient to safely perform job duties, including distinguishing wiring where required
- Must be able to regularly and frequently stand, walk, bend, stoop, kneel, crouch, crawl, climb, and balance
- Must have dexterity using hands and fingers for fine manipulation of tools, wiring, and small objects, as well as operating power and hand tools
- Must have comfort and ability to safely climb and work on ladders, scaffolds, and possibly aerial lifts or high-lift equipment (up to 30 feet or higher)
- Must adhere to safety protocols (e.g., OSHA standards, proper PPE use)
- Must be able to work independently in field environments, manage inventory, and involve overnight travel within a designated service area
- Must be flexible to work after-hours, on weekends, or during emergencies
- Must pass background check and drug screening
Desired Qualifications
- Associate degree in computer networking or a related field preferred
- Gate service experience
- Spanish language ability
- Experience with analog and IP video surveillance
- Experience with virtual gate services
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