Field Service Technician Level III - Boardman, OR
On-siteBoardman, Oregon, United States
Job Summary
Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. Lead or support complex field service activities for high-priority customer issues, critical commissioning needs, and escalated technical concerns while analyzing system failures to determine root causes and corrective actions. Install, modify, and inspect electrical or mechanical components, coordinate with internal teams and contractors to resolve product or customer-reported issues, and accurately document all service activities and follow-up requirements. Provide technical guidance, mentoring, and on-the-job training to Level I and Level II technicians as needed. Requires extensive travel (up to 75%) and the ability to work independently with limited supervision.
Required Qualifications
- Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience
- Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities
- Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation
- Strong diagnostic, problem-solving, and troubleshooting skills
- Ability to safely use hand tools, power tools, and electrical testing equipment
- Working knowledge of electrical safety practices, PPE requirements, and safe work procedures
- Good verbal and written communication skills
- Ability to work independently with limited supervision and escalate critical issues appropriately
- Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items
- Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed
- Must be able to bend, lift, and carry equipment and materials up to 50lbs
- Extensive travel (up to 75%) is required to IEM regional field offices and vendor sites
Desired Qualifications
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities
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