Field Service Technician
$42,993,600–$49,920,000 year
On-siteWilmington, North Carolina, United States
Job Summary
Conduct on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations to ensure uptime and support production needs. Establish and execute Preventive Maintenance (PM) programs, perform software upgrades on WAT units, and provide on-the-job training to customer maintenance teams. Diagnose mechanical, electrical, and automation issues using testing tools, document service actions, and submit expense and trip reports. Assist with field testing of new products and prototypes, and support Senior Technicians during complex installations or escalations. Requires frequent travel averaging 50% of the work week, including overnight trips, and flexibility for extended hours, weekends, or holidays.
Required Qualifications
- High School diploma or equivalent
- Valid driver's license/Real ID with a good driving record and/or passport
- Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week
- Flexibility to work extended hours, weekends, or holidays based on customer needs
- Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
- Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work
Desired Qualifications
- Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.)
- Equivalent field service experience
- Experience in packaging automation systems
- Experience using PC applications, including Microsoft Office Suite, for documentation and reporting
- Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters)
- Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings
- Strong customer service, organization, and problem-solving abilities
- Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs
- Capability to make real-time decisions, evaluate equipment conditions, and provide accurate technical assessments
- Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment
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