Field Service Technician
On-site · Coppell, Texas, United States
Job Summary
Field Service Technician provides first and second level IT support across the division’s IT environment, works closely with end users and divisional leadership to address needs, installs software/hardware and peripherals (monitors, keyboards, printers) per defined specs, performs warranty repairs on desktops/laptops, troubleshoots hardware/software/operator issues, handles basic printer/handheld device support, conducts limited network diagnostics (WiFi, connectivity) and cabling/punch-downs per standards, assists with racking/installing networking hardware and servers per instructions, escalates outages using defined processes, serves as liaison in information systems initiatives, and provides on-call and weekend support; requires CompTIA A+ and other certifications within 12 months and 3 years’ PC/peripheral experience, with ability to support network and server environments; role is onsite Monday–Friday 8am–5pm, with commitment to continuous improvement and collaboration with field and home-office teams.
Required Qualifications
- Must obtain CompTIA A+ certification within 12 months of hire
- Must complete the CNET Low Voltage cable Installer certification within 12 months of hire
- Must become Lenovo and Dell warranty certified within 12 months of hire
- Three years previous personal computer and peripheral experience or an equivalent combination of education, training, and experience required
- Must be able to provide Network and server support
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