Field Service Technician (Industrial Machinery)
On-siteLoveland, Ohio, United States
Loveland, Ohio, United StatesOn-siteFull TimeAssociates Degree
Full TimeAssociates Degree
Job Summary
Install, repair, and maintain industrial machinery by performing preventive maintenance, dismantling equipment, and replacing defective parts. Locate problem sources by observing devices in operation and analyze information to create maintenance reports. Maintain inventories of parts and supplies, train production workers on routine procedures, and provide technical troubleshooting for hydraulic, pneumatic, and PLC systems. Operate machinery, read schematics, and update embedded PLC programs for engineered systems while ensuring a safe, clean work environment. Travel 80% of the time, including occasional international trips, to resolve customer issues and deliver value across diverse cultures.
Required Qualifications
- Associates degree in a related technical field or equivalent on-the-job training
- Five or more years' experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment
- Able and willing to travel 80% of the time, including an occasional international trip
- Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
- Ability to read technical drawings & electrical schematics
- Ability to troubleshoot and maintain hydraulic & pneumatic systems
- Clear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docs
- Ability to prioritize critical tasks
- Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
- Able to manage inventory and to be accountable
- Knowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems
- Has mechanical aptitude
- Motivated and dedicated toward gaining knowledge that provides added value to the company
- Customer-service oriented; being a steward to customers and fellow employees
- Communicates using socially and politically acceptable language
- Treats others with sensitivity, dignity, and honesty
- Is confident, firm, but respectful in interaction with others
- Articulate and competent in dealing with engineers and managers at customer sites
- Sitting and standing for long periods of time throughout the day
- Regularly reaching with a range of floor level to overhead
- Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment
- Regularly climbing ladders
- Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month)
Desired Qualifications
- Experience working with integrated equipment controls preferred
- Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
- Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
- Effectively applies technical and logical methodologies to solve problems
- Ability to operate machinery and technical equipment
- In-depth knowledge of system maintenance
- Clean driving record
- Familiarity with safety standards and regulations
- Skilled in analyzing information and creating reports
- Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5
- Solid skills and experience in troubleshooting PLC/HMI programming system
- Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes
- Familiar with electrical wiring diagrams and electrical schematics/circuits
- Provide a methodical means of troubleshooting and root cause analysis
- Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBS
- Contribute with programming support during site commissioning of ES and IBS projects
- Adapts to and is effective in diverse international cultures
- Intellectually inclined and learns new skills and information quickly and and accurately
- Has mechanical aptitude
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