Field Service Technician - Indianapolis, IN
$31,200–$31,200 year
On-siteIndianapolis, Indiana, United States
Job Summary
Troubleshoot and repair injection molding machines and robots at customer sites, conducting tests on mechanical, hydraulic, pneumatic, electrical, and electronic components while performing software and hardware installations. Educate customers on equipment operation and instruct other technicians on safe system maintenance. Manage resolution of customer issues by diagnosing control system problems, ordering replacement parts, and replacing components as required. Communicate regularly with central service and manufacturing teams to resolve field problems and provide written reports to the service manager. Requires a valid REAL-ID driver's license and passport, with a high school diploma and 5+ years in injection molding troubleshooting.
Required Qualifications
- High School Diploma
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
- Dedicated team player with a positive attitude
- Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)
- Must have a valid Passport
- Must have a driver's license in good standing that includes REAL-ID
Desired Qualifications
- Associate's or Bachelor's degree
- Familiarity with ENGEL machines and robots
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