Field Service Technician III
$57,450–$57,450 year
On-siteHappy Jack, Arizona, United States or Mormon Lake, Arizona, United States
Job Summary
Install, troubleshoot, test, splice, repair, and maintain telephone equipment, network infrastructure, fiber optics, and PBX systems for new and existing customers. Perform advanced troubleshooting for dispatches, locate defective cable, and operate construction equipment including bucket trucks and backhoes. Manage project installations, maintain back-ups for switch and voicemail systems, and provide functional support while educating customers on TDS products. Reside within 60 minutes of the Happy Jack, AZ warehouse and cover multiple service areas in Arizona with frequent overnight travel. Maintain DOT requirements for operating heavy vehicles and be available for on-call/standby rotations and overtime as business needs dictate.
Required Qualifications
- 2+ years technical telecommunications experience
- current/prior military service with honorable discharge
- 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training
- valid driver's license
- ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs
- ability to operate vehicles with manual transmissions
- ability to dig, lift and climb
- ability to operate heavy construction machinery, such as bucket truck, drop plow, and backhoe
- reside within a 60-minute driving distance from the Happy Jack, AZ warehouse
- familiarity with a variety of the telecommunications concepts, practices, and procedures
- Understanding of telecommunication products and services: Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Ce...
- Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
- ability to work and make decisions independently with little or no supervision
- Demonstrated customer service and sales skills
- effective communications skills (verbal and written)
- Proven organizational skills and ability to multi-task
- Must follow the TDS attendance guidelines
- Requires being available for on-call/standby responsibilities
- Must be willing to work overtime as needed
- Must be willing to work various/swing shifts as business needs dictate
Desired Qualifications
- Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs
- Understanding of telecommunication products and services: Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Ce...
- Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
- Ability to work and make decisions independently with little or no supervision
- Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers
- Proven organizational skills and ability to multi-task
- May require occasional travel
- Must be willing to work overtime as needed
- Must be willing to work various/swing shifts as business needs dictate
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.